Frequently Asked Questions
What types of image can I send?
What is gallery wrap / wrap options?
Do you accept images from digital cameras?
When will I receive my canvas?
Do you return original images?
Can gift vouchers be bought for any of your services?
Can you manipulate images?
What frames do you use?
How do you protect your canvases?
Will my canvas fade?
Do I need to own the image I send?
How should I hang my canvas?
If I'm not satisfied with my canvas, what should I do?
Size Guide
What types of images can I send?
We accept photographic negatives, transparencies, original photo prints and digital images [saved to CD or DVD]. Please call to ensure formatting is readable. We can accept PC and MAC files. Posted CD's and artwork should be sent in a bubble pack or hardback envelope. You can also send your image via email (as a guide your file size should be between 2Mb and 10Mb and saved as a .jpg).
What is a gallery wrap / wrap options?
NB: Canvas Wrap “fold” edge option requires 1.75” bleed on each side.
Do you accept images from digital cameras?
Yes, please ensure that your digital camera is set to its maximum size setting to avoid blurred and pixelated enlargements. You can send your digital image via email or burn your image onto a CD and send it in the post. Our design team will contact you if they are concerned that your image is too small to be enlarged accurately.
When will I receive my canvas?
We aim to deliver all canvases within 5 working days from receipt of your order and payment.
Do you return original images?
Yes, all original imagery sent to Digital Image Lounge will be returned, however we cannot be held responsible for items lost or damaged in transit and recommend copies be made prior to sending. Your original image will be returned separately.
Can gift vouchers be bought for any of your services?
Yes you can redeem a voucher for any of our products, see terms and conditions.
Can you manipulate images?
Yes, we can change colour images into black and white, manipulate colours, repair cracked or ripped prints, increase contrast, most things are possible.
there will be an element of image manipulation determined by our design team to achieve the best results, based on our experience. All final prints are determined by the quality of the original. We endeavour to produce the best quality print from your artwork and cannot be held liable for any blemishes from the original image.
What frames do you use?
We use only lightweight wooden frames with a 18 or 38mm depth from managed, sustained forests. Our frames have an angled profile to ensure that only the minimum amount of canvas is in contact with the frame.
How do you protect your canvases?
All our canvases are colourfast U.V resistant pigment inks to protect against dust, scratches and water. Before delivery, our canvases are carefully foam wrapped and placed into specially reinforced boxes and then dispatched direct to your door.
Will my canvas fade?
All our canvases are printed using colourfast U.V resistant pigment inks. Our products are fade resistant for up to 75 years.
Do I need to own the image I send?
In submitting an order for customised canvases the customer confirms that they own the intellectual property rights to the respective photograph/artwork or have obtained the relevant written permission. We reserve the right to refuse to print or manufacture any image that may cause offence.
How should I hang my canvas?
All our canvases are 'ready to hang'. We recommend hanging canvases from a suitable wall using either picture hanging pins or a screw and plug combination. Take care to avoid electrical wires, pipes and other services behind your wall when fixing. We cannot be held responsible for any damage resulting from a poorly secured canvas or an unsuitable choice of hanging location.
If I'm not satisfied with my canvas, what should I do?
If for any reason our canvas fails to satisfy, please return to us within 5 business days of delivery and notify us by email sales@digitalimagelounge.co.uk . In the event of your canvas being damaged upon delivery, please advise the carriers and us at sales@digitalimagelounge.co.uk. Please sign any delivery note to the effect that the goods are damaged. Alternatively please refuse delivery and contact us immediately. This does not affect your statutory rights.
