Privacy Policy
Privacy & Cookies Notice
Last Updated: 5 June 2025
1. Our Commitment to Your Privacy
Digital Image Lounge ("we", "us") strictly complies with the General Data Protection Regulation (GDPR) and Data Protection Act 2018. We are the "Data Controller" of your personal information, meaning we determine how and why your data is processed.
Contact Email: info@digitalimagelounge.co.uk
2. Information We Collect
Personal Details We Require:
Full name
Billing and delivery addresses
Contact telephone numbers
Email address
Payment Information:
Processed securely through PayPal or Nochex
We never store your credit/debit card details
Technical Data:
Device information (computer or mobile)
IP address (used for website personalization)
3. How We Use Your Information
We only process your data when we have a valid legal basis:
To Fulfil Your Order (Contract)
Processing payments
Arranging delivery
Managing your account
With Your Consent
Sending marketing communications
Storing address details for future orders
For Legitimate Business Interests
Preventing fraud
Improving our services
Working with delivery partners (Royal Mail, MyHermes)
To Meet Legal Obligations
Complying with tax laws
Responding to lawful requests from authorities
4. Who We Share Information With
Delivery Companies
We share only necessary delivery information (name, address, contact number) with Royal Mail and MyHermes.
Technical Support Providers
Companies that help maintain our website and business systems may access limited technical data.
Payment Processors
PayPal and Nochex handle all payment transactions securely under their own privacy policies.
5. Your Data Protection Rights
You have the right to:
Request a copy of your personal data
Correct inaccurate information
Ask us to delete your data (where applicable)
Restrict how we process your information
Receive your data in a portable format
Object to certain processing activities
Withdraw consent for marketing
To exercise these rights:
Email info@digitalimagelounge.co.uk
Complaints:
You may contact the Information Commissioner's Office (ICO) at www.ico.org.uk, though we encourage you to contact us first to resolve any concerns.
6. Marketing Preferences
You can opt out of marketing emails anytime:
Click "unsubscribe" in any email
Email us at info@digitalimagelounge.co.uk
Update preferences in your account settings
Please allow 14 days for changes to take full effect.
7. Data Retention Period
We keep your personal information for 7 years after your last order, unless:
The law requires a different period
You exercise your right to erasure
We need it for ongoing legal claims
8. Cookie Policy
What Are Cookies?
Small text files stored on your device that help our website function properly. They don't contain personal details like addresses or payment information.
Types We Use:
Essential Cookies
Required for basic site functions like account login and checkout.
Analytics Cookies
Help us understand how customers use our site to improve services.
Preference Cookies
Remember your settings (like language preferences) for future visits.
Marketing Cookies
We do not currently use targeted advertising cookies.
Managing Cookies
You can disable cookies through your browser settings, though this may limit website functionality. For more information visit:
Need Help?
Contact our privacy team at info@digitalimagelounge.co.uk with any questions about your data.