1.1 By placing an order, you confirm you either:
Own all rights to submitted images, OR
Have obtained written permission from the copyright holder
1.2 We reserve the right to:
Terminate accounts of repeat infringers
Refuse to print potentially offensive/illegal material
1.3 Copyright infringement claims must include:
Detailed description of the work
Proof of ownership
Your contact information
2.1 Order Requirements:
Must include sufficient details for production
Both parties must agree modifications in writing
2.2 Verbal Instructions:
Accepted but Digital Image Lounge isn’t liable for resulting errors
2.3 Quotations:
Based on complete specifications
Become void if specifications change post-approval
3.1 Pricing:
Subject to change without notice
Preliminary/experimental work charged accordingly
3.2 File Requirements:
"Print ready" = no manipulation needed by us
3.3 Image Editing Services:
£25/hour (minimum £10 charge)
Requires pre-approval and quote
4.1 Methods: Royal Mail, Parcel Force, or courier
4.2 Charges: Paid by customer (most economical option used)
4.3 Timelines: Not guaranteed due to third-party factors
5.1 Color Reproduction:
Done at our discretion without reference samples
Special instructions require written confirmation
5.2 Size Variations:
All dimensions are nominal
Minor variations don’t qualify for claims
5.3 Liability for Originals:
Limited to reproduction value unless insured
Insurance available at customer’s request/cost
6.1 New Customers: Full payment required before production
6.2 Account Customers: Net 30 days from invoice date
6.3 Late Payments: 5% weekly interest applied
7.1 Canvas Care:
Customer assumes full responsibility post-delivery
No protective coatings applied by default
7.2 Material Limitations:
"Cracking" on wrapped edges isn’t a valid return reason
Media suppliers may change without notice
8.1 Damage Claims: Must be reported within 24 hours with:
Carrier damage documentation
Email notification to sales@digitalimagelounge.co.uk
8.2 Original Artwork:
Returned separately
Recommended to keep copies before submission
9.1 Eligibility: UK residents 16+ (excludes employees/affiliates)
9.2 Prizes: Non-transferable, no cash alternatives
9.3 Winner Requirements:
May be required for publicity
Must provide proof of age/identity
9.4 Disqualification: Automated/fraudulent entries will be void
10.1 Indemnification: Customer agrees to cover all legal claims arising from:
Copyright/trademark violations
Libelous/illegal content
10.2 Title Retention: We retain ownership of goods until full payment
10.3 Governing Terms: These terms override any conflicting promotional materials
